Job Description

American Red Cross Blood Services Central Ohio Region Bloodmobile Greeter/Registration Volunteer (non-paid) Purpose The Greeter/Registration volunteer greets donors, welcomes them to the donation site, gives them information on donating blood, directs the flow of donors, and uses excellent customer service skills with donors as they move through the donation process. The position requires handling confidential donor information in a professional manner as mandated by the FDA. Key responsibilities: Greet and welcome donors as they enter the blood drive Confirm donation appointment and have donor sign in Provide donors with "What they Must Know Before Giving Blood" information that they must read/fill out before giving blood Monitor the status of donors Directs the flow of donors Provide excellent customer service as the donor moves through the donation process Make appointment reminder calls when applicable Schedule/Reschedule appointment when applicable Maintain appearance of area when applicable (fixed sites) · Make sure all donor information remains confidential Time Commitment: Volunteer at least once per month at a blood drive. The length of a blood drive is approximately 6 - 7 hrs. It is acceptable if you are only available a portion of that time. Relationships: · Immediate supervisor at a blood drive is the Charge staff · Working with the general public in different venues Qualifications: · Excellent customer service skills · Friendly disposition · Dependable Required Training: Task Training provided in the second hour of Orientation Suggested Training: Customer service training Benefits: · Meet new people/network with other professionals · Hone customer service skills · Documented service hours · Participation in volunteer recognition · Without volunteers at our blood drive we would be unable to collect all of the blood products necessary to help all of the Central Ohio patients in need - every time you volunteer you are truly helping to save a life.